Shipping policy
Here every order is packed fresh with care to ensure your favorite sweets arrive ready to enjoy.
Order Processing
- Orders are typically processed within 2–4 business days.
- Orders placed on weekends or holidays will begin processing on the next business day.
- During busy seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Delivery times vary depending on your location and the shipping method selected at checkout.
Once your order has shipped, you'll receive a confirmation email with tracking information so you can monitor your package's progress.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
After your order has been shipped, you'll receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
Damaged or Missing Orders
If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery. Include your order number and photos of the package and products so we can investigate and resolve the issue as quickly as possible.
Lost Packages
If your tracking information indicates your package has been delivered but you have not received it, please first check with household members or neighbors and contact the shipping carrier. If you still need assistance, reach out to us and we'll do our best to help.
Questions?
If you have any questions about shipping or your order, please visit our Contact Us page or get in touch with our customer support team. We're always happy to help!